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Job description / Role
Project Manager - eCommerce - Kuwait
eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 70+ brands and 19 countries within the Alshaya portfolio. The function is rapidly building Alshaya's multi-channel capability to deliver customers' choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas - Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.
The eCommerce Project Manager works with senior business stakeholders in order to manage and deliver a number of multi-channel projects to the Middle Eastern market, linking eCommerce with all aspects of the business. You will be focused on ensuring that solutions are delivered on time, to cost and quality expectations. You will ensure that all your team members have the tools and training required to perform effectively, and provide them with constructive feedback as it pertains to project performance.
Other responsibilities will include:
* Managing projects within eCommerce from concept to completion in accordance with company policy and agreed objectives
* Managing the process of project estimation, and establishing and maintaining processes to manage scope, time, cost, quality, communication, performance and risk
* Defining business requirements of specific projects in collaboration with senior management and stakeholders and translating these into project objectives and plans
* Developing and tracking integrated project plans and documentation to ensure project objectives and stakeholder business drivers are met
* Managing and mitigating end-to-end delivery and business risk through continual quality assurance and review of project scope, solutions, plans, governance, risk/issues, resources, ROI and 3rd party suppliers.
You will need to be able to effectively handle the dependencies of multiple projects along with the dependencies of business stakeholders and teams, communicating effectively with all parties to identify needs, evaluate alternative business solutions, and minimise and resolve any conflicts.
You will also negotiate on a commercial and delivery level with key 3rd party suppliers for packages and services required to deliver and support projects.
Requirements
* A professional qualification in project management (either PMP or Prince)
* Minimum of 3 years' experience in ecommerce/multi-channel project management experience
* Experience of various web platforms and capability
* Good understanding of IT technical infrastructures and interfaces
* Excellent written and verbal English communication.
The ideal candidate will have a proven track record of working in matrix management across the full spectrum of support functions including IT, Logistics / Supply Chain, Retail Operations, Customer Services and Finance.
You should also ideally have experience in start-up and or new market launches (International experience would be an advantage), and experience of delivering front end websites fully integrated into back-end systems.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.