Quality Manager

Job description / Role

Salary: up to USD 12,600 based on experience
Location: Kuwait

Our Client, established in the mid sixties is an architectural, engineering and planning consultancy founded in Kuwait City.

A respected and dynamic family ethos multi-disciplinary practice now employing over 700 staff across its’ primary offices in Kuwait, Bahrain and Saudi Arabia, serving projects across the GCC and international markets.

As part of its’ ongoing growth and development, their plan is to expand the depth, width and breadth of its’ service and sector offerings across the GCC.

Due to this growth phase we are seeking a Quality Manager to develop and enhance their quality management systems, processes and controls.

Reporting to the COO, as a part of the corporate team and a senior member your responsibilities include ongoing development, improvement, implementation, operation and audit of quality management systems and quality processes across the regional footprint.

Responsibilities
• Development, management and continuous improvement of Quality Management Systems across the company's Offices and Centres of Excellence, in line with established industry standards and requirements.
• Develop and enhance quality control process and procedures, in line with established industry standards.
• Promote and strengthen the quality culture across the regional business and Centres of Excellence.
• Develop and enhance quality monitoring, auditing and rectification.
• Ensure projects are delivered to quality in accordance with established industry standards.
• Develop and enhance quality training and quality induction.
• Formulate quality management systems to drive a quality culture across the CoE.
• Formulate quality policies and procedures to drive a quality culture across the CoE.
• Establish and maintain manuals, guidelines, and other documents pertaining to quality and quality systems.
• Establish quality plans and procedures for implementation by CoE teams across the project life-cycle.
• Oversee implementation of the quality plans and programmes across that all CoE services.
• Interface with CoE teams to provide leadership on the use of design quality methodologies, tools, and regulatory compliance requirements.
• Provide both QA leadership and advice to CoE service delivery centres and project team members
• Oversight and monitoring of project deliverables to quality objectives.
• Conduct QMS internal audits on selected projects in accordance with QA/QC policies.
• Monthly corporate reporting covering all aspects of the quality spectrum, including performance, compliance and corrective measures.
• Coordinate with relevant external stakeholders including quality auditors, to address, clarify, and resolve any QA/ QC related issues.
• Be responsible for maintaining and updating Pace’s quality systems, policies and certifications.

Note:
The job holder may be required to undertake additional duties, which may be reasonably expected and form part of the function of the job.

Internal stakeholders include:
• Corporate functions including regional management, marketing, business development & Safety Manager
• Operational functions (service delivery) including Heads of Sector, Heads of Department and Heads of Section.

External stakeholders will typically include Clients, Governmental Institutions, Statutory Authorities, Peer organisations, other consultants, contractors and external auditors.

Requirements

• Bachelor’s degree in Architecture or Engineering.
• Professionally accredited as an ISO Quality Auditor.
• More than 10 years of experience in a similar Quality Assurance role in the A&E industry.
• Demonstrable experience in developing and implementing quality management systems.
• Demonstrable experience in conducting internal and external quality audits.
• Demonstrable experience in implementation and resolution of NCR processes.
• Expert knowledge of ISO9001.
• Associated knowledge of ISO14001 & OSHAS18001.
• Knowledge of project lifecycle and related design control processes.
• Ability to write quality verification / validation protocols and reports.
• Ability to develop collaborative relationships across the firm, with clients, and with other key constituents
• Well established organizational and planning skills.
• Strong communication, as well as analytical and problem solving skills.
• Ability to multi-task, to work independently and work on own initiative.
• Ability to seek new ways of working to achieve continuous improvement.

About the Company

italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.