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Job description / Role
Senior Operations Manager - Starbucks - Kuwait
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffee houses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work.
Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
The Senior Operations Manager is responsible for leading a team of Operations Managers and/or Area Managers to seek opportunities and initiatives that result in the achievement of the business plan. The Senior Operations Manager is responsible for all operational aspects of brand, marketing and visual impact across a market.
Responsibilities include:
* Driving and delivering sales performance and profit return
* Managing manpower performance and development
* Monitoring conditions and trends within the local market.
Requirements
* Senior management experience within a multi-site retail brand
* Educated to degree level or equivalent
* Experience of managing across a wide geographical area
* The ability to identify and deliver initiatives to enhance business and increase sales
* Experience of managing sales objectives and operational costs in line with an agreed business plan.
International experience would be an advantage.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.