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Job description / Role
Senior Technical Support Engineer (Network Services) - Kuwait
The Role
The Senior Technical Support Engineer Network Service's role is to manage the connectivity of network systems and connectivity and access services to ensure the stable operation of the organization's IT assets. This includes configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.
Responsibilities
• Implement and manage the network services for the business to ensure maximum availability and performance at all times.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Manage and ensure optimal operation of all network services including LAN, WAN, Email, Authentication/Active Directory, Application Services, Voice/Telephony and Video.
• Manage and ensure effectiveness of security (perimeter, edge and core) solutions, including firewalls, proxies, anti-virus solutions, and intrusion detection systems.
• Execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
• Document, communicate, and enforce a policy for standardizing network services as necessary.
Position Requirements
• Formal Education & Certification
• University degree in the field of computer science/engineering or information systems (Master's degree preferred).
• Certifications in networking in the areas of Data and Voice, as well as Microsoft technologies especially Active Directory.
• Certification in ITIL and Security is desirable.
Knowledge & Experience
• At least 3-7 years work experience managing and configuring enterprise wide LANs, WANs & VPNs.
• Experience in managing or maintaining an international or large regional WAN with either MPLS or IPSEC VPNs.
• Experience in managing a large active directory service, ideally for a large organization with multiple offices, stores, warehouses regionally or globally.
• Hands-on experience with business requirements gathering/analysis.
• Proven experience in network design and development.
• Strong understanding of information processing principles and practices.
• Working technical knowledge of current networking systems software, protocols, and standards.
• Proven project planning and management experience.
• Good knowledge of applicable data privacy practices and laws.
• Good working knowledge of ITIL, especially Systems Management practices, ISO 27001 and ISO 9001 best practices and standards and how they are applied to IT.
Personal Attributes
• Exceptional analytical, conceptual, and problem-solving abilities.
• Exceptional understanding of the organization's goals and objectives.
• Superior written and oral communication skills.
• Excellent architecture and technical support documentation skills.
• Strong interpersonal and consultative skills.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Ability to present ideas in user-friendly language.
• Able to prioritize and execute tasks effectively and efficiently with a high level of quality in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Ability to deliver consistently on time-based commitments in high-pressure environments.
About Alshaya:
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
Requirements
The Senior Technical Support Engineer Network Service's role is
• To manage the connectivity of network systems and connectivity and access services to ensure the stable operation of the organization's IT assets. This includes configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.