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Job description / Role
The Role:
Design and develop engaging learning content to support our Divisional Goals that focus on people growth and driving sales through creating memorable guest experiences.
You will be responsible for understanding the Divisions needs, designing content that meets these needs and delivering solutions for implementation across our food brands.
The below Key Performance Areas include but are not limited to:
Consult with Brand Director / Manager and Brand Training Managers to understand brand needs and development solutions required to grow and develop our teams.
* In consultation with Brand Director / Manager, identify brand priorities and challenges, so that product and brand training needs can be identified and validated.
* Listening to understand and assimilate what is needed.
* Complete content design scoping when developing content to meet training needs.
* Ensure alignment and agreement when proposing development solutions with Brand Director / Manager to enable development of content.
Design and develop learning content that grows our teams and develops the business, by delivering against Divisional Goals.
* Develop content from agreed design scoping with a consistent approach.
* Tailor content from Alshaya so that it is brand relevant.
* Create content that delivers against specified Learning Objectives
* Develop content for the Division as part of the Divisional Goals.
* Creation of documents that support training on SOPs, Menus, Manuals
* Pitch content at the appropriate level
* Provide confidence and clarity to content and solution through Train The Trainer
Ensure the delivery Divisional Goals to support execution of brand training ensuring operational excellence and brand standards.
* Manage quality of activities & presentations to ensure high standard of training delivery.
* Decide upon use of training techniques to present information, promote participative learning and transfer knowledge / skills.
* Develop a training schedule to meet the identified needs and ensure consistency of approach across all markets.
Requirements
Partner Operation & Area Managers, to ensure development solutions are implemented and followed up, keeping people development at the forefront of what they focus on.
* Communicate the available development solutions as part of Divisional Goals in a clear & compelling way that engages and brings clarity.
* Coach and mentor the Operation & Area Manager on their role and responsibility within training so that they can deliver the key objectives within their AOR.
Evaluate and monitor effectiveness of brand training of your learning solutions.
* Utilise data available to provide reports and make recommendations that ensure activity is implemented to meet learning outcomes and maximise effectiveness of activity.
* Apply knowledge & experience of the business to develop commercially focused training activity or learning programmes that develop management skills, product knowledge, build brand identity and meet audit and service improvement.
Present your ideas to engage and influence stakeholders and clarity in their role.
About Alshaya Group:
As a leading international franchise operator, with nearly 90 of the worlds most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Changs, The Cheesecake Factory, The Body Shop, M.A.C, Victorias Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.