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Job description / Role
Training Manager - Shake Shack - Kuwait
Shake Shack® is a modern day "roadside" burger stand known for its delicious burgers, flat-top dogs, frozen custard and more. With its fresh and simple, high-quality food at a great value, Shake Shack is a fun and lively place to eat and to work. All of the food at Shake Shack is made to order (from burgers to shakes to everything in between) and the staff are efficient, friendly and proud to welcome you.
As Training Manager you will promote the Shake Shack brand image and culture through the use of targeted training activities, working closely with the brand and operations teams to identify where focus on product knowledge and brand understanding will foster a strong brand identity. You will then assist the HR management and the Central Training team in coordinating training and development activities, championing training and development within the brand.
Key responsibilities will include (but are not limited to):
* Developing programme content to meet the needs of the brand
* Seeking opportunities to continually promote brand awareness
* Sourcing training courses and materials that are appropriate, based on market needs, and suitable for implementation
* Delivering development training whilst supporting the roll out of programs, and making recommendations for continuous improvement
* Managing the quality of activities and presentations to ensure high standard of training delivery
* Creating, building and maintaining internal and external relationships.
Requirements
* A university degree, preferably with a relevant qualification
* A minimum of four years' training management experience within a large commercial organisation with a comprehensive knowledge of products and applications
* Excellent brand understanding
* Basic training skills.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.