Housekeeping Supervisor

AccorHotels

Malaysia

Ref: RP714-1404

Job description / Role

Employment: Full Time

Key tasks
• Consistently offer professional, friendly and engaging service.
• Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness.
• Handle Guest concerns and react quickly, logging and notifying the proper areas.
• Actively participate in daily briefing, daily warm up and department meetings as required.
• Ensure Room Attendants are informed daily about priorities in their section.
• Ongoing training, coaching and development of Colleagues to impact overall departmental morale.
• Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage).
• Follow departmental policies and procedures.
• Report necessary maintenance items.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Requirements

Skills
Level of Education
• Secondary professional education

Areas of study
• Hospitality Management

Professional experiences
• 1 to 2 years

Languages essential
• English

Essential and optional requirements
• Applicants must possess at least SPM or Certificate/Diploma in Hotel Management or equivalent.
• Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment.
• Experience with Hotel Property Management System, MicrosFidelio desirable and proven computer skills required.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Able to convey information and ideas clearly.
• Access
• Word
• Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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