JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
As a Luxury Brand Ambassador, you will combine a professional and positive approach with enthusiasm for the product and the Brand. You will use your product knowledge and experience to provide the ultimate luxury experience within the Al Futtaim Stores and be confident in driving sales.
You will report to the Store Manager and your daily responsibilities will include participating in the floor replenishment, sales and offering exceptional service and advice. You will be knowledgeable in all product categories in order to answer customer questions and guide them in their selections.
What you will do
- Greet customers as they enter the store and assist them in finding products that meet their needs and preferences.
- Provide product knowledge and style advice to customers, helping them make informed purchasing decisions.
- Maintain a clean and organized store environment, including restocking merchandise and keeping displays visually appealing.
- Process transactions accurately and efficiently using the point-of-sale (POS) system.
- Handle customer inquiries and resolve any issues or concerns promptly and courteously.
- Assist with inventory management, including receiving shipments, checking for quality and quantity, and keeping accurate records.
- Stay informed about current fashion trends, product features, and promotions to effectively communicate with customers.
- Collaborate with team members to achieve sales goals and foster a positive working environment.
- Participate in ongoing training and development opportunities to enhance product knowledge and sales skills.
- Uphold company policies and procedures, including those related to customer service, safety, and security.
REQUIREMENTS
Required Skills to be successful
- Previous retail experience, preferably in fashion
- Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What equips you for the role
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
- A strong understanding of the products and services
- Patience when handling difficult customer
- A high school diploma or equivalent is required.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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