JOB DESCRIPTION / ROLE
Job Description
We are looking for graduates to kick start their career as 'Customer Care Advisors' at Vodafone Egypt by learning from the best in the field and the 1 Telecommunications operator in Egypt.
You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience needed for you to grow professionally and develop your career path.
Apply now and join what is more than just a job!
Location: Cairo- Zahraa El Maadi
Job Responsibilities
- Acts as a first point of contact with Customers to support in any inquiries
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
REQUIREMENTS
Qualifications
- Good Communication Skills
- Excellent Command of the English language
- Strong Commitment and Dedication
- Age: Maximum 30 years
- Only graduated with Bachelor Degree
- Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
It is also a Plus if you have:
-Previous Experience in Customer Care
-Previous Experience in Mobile Internet and/ or ADSL support.
- CCNA certification
ABOUT THE COMPANY
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.
