Job Description
- Lead the delivery of all technical delivery in projects and services activities related from a technical and business side.
- Engage with the LoB management to develop a cohesive strategy for the growth of the LoB service across the different countries.
- Guide the technical teams to work closely with the project manager to ensure projects experiences and clients' needs and expectations are fulfilled.
- Participate in the review of: Systems Requirements Analysis, Systems
- Deliver Specs, User Procedure Documents, and Training Documents.
- Lead and manage the delivery of a high quality service to clients.
- Work closely with the presales and the PM functions to make sure that experience is entrenched in future offers and tenders.
- Investigate and develop potential service opportunity sales in coordination with the sales team and the project management.
- Review and ensure that the projects in LoB are delivered in a manner that ensure a sustainable revenue.
- Review and ensure assignment of the technical teams on all projects and opportunities.
- Provide technical assistance to the PM project teams and might attend key Client meetings.
- Ensure the quality and timeliness of service delivery to clients.
- Ensure that the knowledge of all technical delivery is shared across the LoB and maintained for future reference.
- Ensure efficient processes are implemented.
- Work closely with the quality teams to ensure excellent quality experience for the client.
- Ensure compliance with Giza Systems policies, process and procedures including HSSE.
- Lead technical teams across regions.
- Promote and foster a strong team culture and open and transparent communication.
- Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identified developmental needs
- Provide training and development opportunities and serve in mentoring role for team.