JOB DESCRIPTION / ROLE
Job Description
Aman Financial Services, a subsidiary of Raya Holding for Financial Investments is looking to hire "Senior Fraud Specialist / Supervisor" to join its team with the below job description and qualifications
- Retail Customer Claims assists customers with electronic/check fraudulent and merchant dispute transactions on Debit Card, ATM, ACH, Checks, and Chase Online for consumer and business accounts for all lines of business.
- Documents the current control process and recommends enhancements.
- Develop Fraud loss plan & Manage variances to plan.
- Develop and/or deploy Fraud awareness training throughout the organization.
- Investigating all dealers' transaction to prevent dealers' commission fraud and applying penalty scheme for any violations performed in addition to auditing on quality of sale.
- Research and report on advanced fraud related issues as well as make recommendations for improvements.
- Establish and maintain specific Fraud procedures within the Fraud Manual and ensure compliance with credit policies.
- Accurately gather data on fraud trends and submit monthly reports to the Senior Fraud Manager.
- Analyze MIS & maximize efficiency (cost & quality) of Fraud Risk operations.
- Provides guidance to direct reports in order to ensure that Division concept is followed & maintained.
REQUIREMENTS
Skills
INTERPERSONAL SKILLS
- Result Orientation
- Operational Awareness
- Building Networks
- Customer Centricity
- Hard worker
TECHNICAL SKILLS
- Awareness of company's policy.
- Proficiency with Microsoft Excel and Word.
- Exceptional customer service skills and experience handling escalated customer service issues, required.
- Ability to influence internal and external business partners
ABOUT THE COMPANY
Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances
Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.
