Job Description
- Monitor the progress of the service contracts and manage the day-to-day activities within the service contract to ensure successful delivery.
- Ensure continuous and periodical communication between all stakeholders of the service contract to ensure that the delivery is on time, within scope and within budget.
- Manage proactively all challenges and issues that might be raised during the period of service contract to ensure the satisfaction of the client.
- Coordinate with procurement, purchasing and logistics all material ordering and delivery considering all logistics aspects mentioned in the contract.
- Communicate with Service Management, Technical and presales team to understand the project being evaluated to ensure that the successful bid will be managed successfully.
- Monitor the invoicing on a project and notify the Finance of all the necessary interim invoices to be issued to the client.
- Support and ensure the collection of revenue with client.
- Ensure the revenue/cash status are matching planned for both In/Out.
- Manage the relation with the suppliers and key subcontractors to ensure that the required deliverable are as expected
- Allocate resources on the project, assign work to the team, and monitor the progress of the team, ensuring that all service level agreement are achieved in a timely manner.
- Manage the staff chargeability and all other costs and expenses to ensure that they are within the budget
- Manage customer correspondences and accountable for all service contracts important documents.
- Work with technical managers to ensure that the proper skills are available and ready for mobility before the starting of service.
- Coordinate with procurement, purchasing and logistics all material ordering and delivery considering all logistics aspects mentioned in the contract.
- Represent Giza Systems in all meetings and communications with client representatives.
- Manage the relationship with the client and ensure proper communication is maintained.