JOB DESCRIPTION / ROLE
Returns Assistant - IKEA - Yas Island Abu Dhabi
Job Purpose: To secure a positive shopping experience for our Customers through effectively managing and developing the Recovery process by preventing merchandise from damage and generating revenue from products that would go to recycling.
To be successful in winning this role, you will be able to demonstrate:
- Previous experience in working an inventory based position, preferably in retail.
- Excellent english
- Comfortable with physical work
- Ability to work in a team
- Flexibility and punctuality
Key Accountabilities:
Customer Service
- Input data to maintain core systems and to ensure accurate and timely processing
- Maximise the financial recovery by repackaging and moving goods back to stock or assemble, price and sell goods in the AS IS shop.
Commercial
- Make sure the products in AS-IS area have the price tag which reflect the new price.
- Clean and tidy up the Recovery Area to maintain IKEA Standards.
- To control the risk of fraud in Exchange & Returns by securing that the 4-eye principle is implemented in the interface between Exchange & Returns and Recovery.
- Cost conscious and know that everything has a price tag.
- You are very comfortable with tools handling and assembling of our furniture.
REQUIREMENTS
- High School
- 2 – 4 years
- Knowledge of retail operations
Job-Specific Skills:
- Basic Excel
- IKEA Products knowledge
- Goods handing and safety
- Excellent written and verbal English
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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