JOB DESCRIPTION / ROLE
We are seeking a highly motivated and experienced CX Manager. The CX department at Al Hashar Automobiles is dedicated to creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.
• Develop and implement a customer experience strategy focused on exceeding expectations.
• Manage the contact center operation to ensure efficient and timely customer service.
• Conduct customer satisfaction surveys and analyze feedback data.
• Identify areas for improvement in customer service processes and implement initiatives.
• Develop strategies to improve customer loyalty and brand advocacy.
• Oversee all customer experience initiatives, including contact center operations.
• Manage and coach the CX team (Customer Service & Contact Center Representatives).
• Analyze customer feedback data to identify improvement areas and implement initiatives.
• Manage call center performance metrics.
REQUIREMENTS
• Diploma or Senior School Certification with 10+ years of experience in customer experience management or related roles, preferably in the automotive industry.
• Proven track record of implementing successful customer experience strategies and initiatives.
• Experience managing contact center operations and performance metrics.
• Previous experience in training, mentoring, coaching and developing teams.
If you meet the above requirements and are passionate about CX and the automotive industry, we encourage you to apply for this exciting opportunity. Join us in driving success and delivering excellence in automobile.
ABOUT THE COMPANY
Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.
From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.
Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.
Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!
Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.
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