Job Description
- Responsible for designing and architectural development for all the modules and providing generic and robust solution.
- Active participation in requirements understanding and implementing the design using BI tool within stipulated time.
- Conducting SIT and UAT of the implanted dashboard / report with business stakeholders.
- Involved in bug discussion session and explanation on the same.
- Following up for the sign off on the implementation done.
- Conducting training sessions for business users.
- Apply technical knowledge (e.g. SAP, Java, .NET) to solve application issues with moderate risk/complexity.
- With minimal supervision, integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers
- Works on problems/projects of moderately complex scope.
- Evaluates unique circumstances and makes recommendations.
- Exercises independent judgment within defined practices and procedures to determine appropriate action.
- Participate in customer and internal projects, including transformation.
- Contribute to projects from own responsibility area.
- Mentor less-experienced team members on specific areas within their technical authority.
- Resolve most technical incidents independently within technical area.
- Work with team members to resolve more complex or cross-technology incidents.
- Documents known errors and workarounds.
- Identify potential escalations and alert management proactively.
- Manage basic escalations with customer.
- Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate
- Apply GIZA SYSTEMS solutions to meet moderately complex customer needs within area(s) of technical responsibility.
- Provide continual improvement recommendations/direction setting and advice within work team.
- Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters.
- Work as part of a team, which may be virtual, global, and/or multi-functional.
- Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
- Acts as an informed team member providing analysis of information and limited project direction input.
- Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
- Responsible for executing recovery actions
- Begin to proactively provide solutions to prevent problems from occurring in area of responsibility.