JOB DESCRIPTION / ROLE
Position : Outbound Incharge Grade : B6-7
Concept : Home Centre Location: Modon, KSA
OVERVIEW
Responsible for managing the Outbound operations at Home Centre,Modon
MAIN JOB RESPONSIBILITIES
Ensure that showrooms gets their order delivery as per schedule on daily basis.
Allocation of resources and deliveries based on sale taking into consideration vacation,
health conditions, skills etc. of staff.
Manage pending connection and ensure proper coordination among teams involved in this process.
Ensure proper coordination with all feeders to ship out invoices closed by them. Coordination with third party vendors to procure vehicle as per required capacity and quantity
Coordination with stores on daily basis to maintain service levels. Control costs and drive productivity across the service network Ensure all picked stocks move to the stores and COD feeder stations by end of shift.
Weekly/monthly reports for all locations with the help of MIS team
Showroom visits and take feedback for further improvements and customer experience.
Handling day to day grievances and concerns of the team.
Attending all showroom request on the daily basis
Contingency planning in case of emergencies
KEY JOB DELIVERABLES / ACCOUNTABILITIES
Ensure SLA objectives of ship out in full and on time Monitor and achieve optimum utilization of all resources - Space, Equipment and Manpower
REQUIREMENTS
PERSON SPECIFICATION
Academic : Graduate in material management/warehouse management
Experience : 8-10 years in retail industrial warehouse preferably with a full/partial automation
Knowledge : Distribution/Last Mile delivery background would be preferable
Skills/Abilities : Planning and Organizing
Decision making
Domain expertise
Communication skills
Interpersonal skills
RELATIONSHIPS
Reports to : Shift Manager, DC operations, Modon
Supervises : Team Leaders and MHE operators
Liaises with : Retail managers, Delivery managers, Home Heads
ABOUT THE COMPANY
Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.
