JOB DESCRIPTION / ROLE
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Ensure PDI centre is focused on highest standards for associates & customer engagement, sustains high quality production & process standards & maintains benchmark, achieves sales target in proportion to vehicle sales. Ensure PDI centre follows SOP & adheres to company agreed SLA, Kaizen initiatives in PDI centre is implemented, improved & sustained, HSSE & brand standards in PDI Centre are always maintained.
What you will do:
- Ensure PDI & PPO Operations function with highest standards, maximize output &minimize work interruption to meet sales demand.
- Ensure SOP is always followed in all sections of PDI & PPO.
- Ensure 5S & Kaizen initiatives are implemented & sustained.
- Ensure WIP control through daily monitor.
- Ensure associate engagement is improved through effective impact plan & action. Sustain impact plan actions.
- Focus on staff development & relevant training needs are supported & facilitated through AAA & AF Group trainings as required.
- Ensure teamwork & performance-oriented culture amongst associates.
- Ensure financial targets are achieved and are in proportion to the vehicle sales & workload in PDI & PPO.
- Always ensure compliance with HSSE standards.
- Always ensure compliance with brand standards.
- Ensure flawless PDI parts operation.
REQUIREMENTS
Required skills to be successful:
- Ability to train and coach, build relationships, and structure time wisely in a fast paced EV environment
- Maintain fair, consistent set of standards
- Goal driven
- Provide outstanding customer service
About the Team:
This role will be reporting directly to the Manager wherein you will be dealing directly with different Stakeholders across the organization.
What Equips You For The Role:
- Mechanical Engineering or Automobile engineering
- Minimum 5 years' experience in Supervisory or Managerial position in Dealership Service or Dealership PDI Centre
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
ABOUT THE COMPANY
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
