Position: Sr. Salesman Grade:

Concept: Splash Territory Location:

OVERVIEW

To maximize Sales through exceptional customer service and to maintain the desired standards in the store in all aspects.

MAIN JOB RESPONSIBILITIES

Merchandising, Shop keeping And Store Standards

- Ensuring all stock is displayed on sales floor according to Company layout

- To update all new in-store arrivals, pricing etc

To display all merchandise proportionately and accordingly To ensure all products are price tagged and bar-coded before display Full knowledge of products, departments in store, make, features and after sales service Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured Stock replenishment to the shop floor and assuring continuous stock availability on all merchandise To assist in accurate stock counts as per store requirements To train the new joiners' on shop floor

Customer Service

To provide customer satisfaction by delivering exceptional customer service To have a clear understanding of all departments and providing product knowledge to customers

- Communicate appropriately with customers including proactive greeting and acknowledgement

- To take ownership and effectively deal with customer queries and complaints

- Follow procedures for dealing with specific customer orders

Follow the GOLDEN RULE of selling - greeting, asking, listening, advising reassuring and thanking the customers To provide information about the customers to the supervisor

KEY JOB DELIVERABLES / ACCOUNTABILITIES

- To ensure customer satisfaction by delivering exceptional customer service

- To achieve the sales target
- Effective inventory control and periodical stock reviews

- To ensure that the merchandise are displayed as per company objective

PERSON SPECIFICATION

Academic : Graduate in any discipline, preference would be given to a person possessing a Diploma in Sales i.e. NIS

Experience : 1year in retail sales

Knowledge : Understanding of the Customer behavior pattern

Product knowledge

In-depth knowledge of market competition

Skills/ Abilities : Communication skills

Domain expertise

Proactive

Flexibility

Interpersonal skills

Customer service orientation
RELATIONSHIPS

Reports to : Supervisor

Supervises : Jr. Sales

Liaises with : Internally - Shop Manager and Visual Merchandisers