JOB DESCRIPTION / ROLE
Objective:
Manage the cash counter and customer service as per the set standard guidelines
Key Responsibilities:
• Increase and maximize productivity targets through driving retail KPIs and operation basics
• Ensure timely resolution of customer complaints and take measures to prevent issues
• Follow guidelines set in the operations manual relating to customer service, store operating and back end cash office
• Carry out regular training and coaching to enhance performance
• Develop individual career plans and succession planning
• Review staff performance in line with store and company guidelines
• Maintain H&S standards
REQUIREMENTS
• Ensure a smooth-running operation through effective shift and holiday planning
• Carry out regular self-audit on department and assess feedback and prepare action plans
• Oversee cash transaction entry and management
• Maintain high standard of visual appearance throughout the store
• Drive Shukran program
• Coordinate with Finance
ABOUT THE COMPANY
Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.
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