CRM Executive - Honda Service

Al Futtaim Group

Muscat, Oman

Ref: HP698-10730

Job description / Role

Employment: Full Time

CRM Executive - Honda Service - OMASCO - Oman

The position based at the Honda After Sales Mabella facility will report to the Service Manager and will be responsible to provide full support to Honda customers and build business relationships with our customers.

The roles and responsibilites include, but not limited to, handling the initial customer complaint medium - call, walk-in, email, fax etc., swift and sure handling of customer complaints in conjunction with the customer case managers, maintaining the highest standards of call centre processes and protocols in line with international best practise (answer rate, abandon rates, speed of call resolution etc). Close and ensure follow up of all cases received either through first handling closure (inquiries) or through communication with customer case managers and the businesses. The position is also responsible for out-bound calls for CSI and other customer relations activities, creating corporate trust based on integrity and fair handling of all enquiries and complaints, providing relevant information in reports to the Management, etc.

Requirements

In order to apply for this role you should be a Secondary School or above certificate holding Omani national with proven technical understanding of automobiles with 2-3 years of relevant experience as a Customer service agent in automotive, banking, finance or technical background with customer facing role in automotive industry

You will possess good command over English and Arabic languages, with sound technical knowledge of automobiles and strong negotiation and influencing skills. Proficiency in MS Excel is a must.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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