Ref: HP698-10860
Job description / Role
Customer Service Representative (x2) - Al-Futtaim Auto Centre - Oman
The position ensures that the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. It ensures a high level of customer satisfaction and enhance the brand image to meet and exceed set standards and continuously drive Customer Service Values to improve customer engagement. It achieves group revenue target for daily, weekly and monthly rentals for the branch, ensures proper documentation and system accuracy as per business standards and operational audit requirements.
The position manages the variance report items on a daily basis and rectify errors without delay during the shifts. The position is also resposible for managing the daily check-ins and closing of rentals along with the justfication of unclosed rentals. It adheres to the shift hand-over processes and procedures. The position will report to the Country Manager of Al-Futtaim Auto Centre.
Requirements
You will be Third Secondary / Diploma holder Omani national with 2+ years of customer service experience in auto sector, hospitality or related industries. Understanding of vehicle rentals will be an added advantage
You will possess excellent customer service and communication skills, will be a team player and be well versed with MS Office & Windows applications. Problem solving, planning and organising will be your forte.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.