Head - Change Management

Job description / Role

The Change Management Specialist will play a key role in helping projects (change initiatives) meet business, schedule and budget objectives. This person will focus on the people side of change - including changes to business processes, systems and technology, job roles and organization structures.

The primary focus will be creating and implementing change management plans that minimize employee resistance, maximize employee engagement and ensure seamless customer experience.

The Change Management Specialist will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting the organizations customers and employees, such that business results are achieved.

- Apply a structured change management approach and methodology for the people-side change (customers and staff) caused by projects and change efforts.
- Develop a change management strategy and implementation plan, based on a situational awareness of the details of the change and the groups of both, staff and customers, being impacted by the change.
- Identify potential people-side (customers and staff) risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
- Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
- Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
- Support and partner with program and project managers by defining each project change management plan and its integration.
- Support the execution of plans by staff-facing and customer-facing managers and business leaders.
- Be an active and visible coach to executives, leaders who are change sponsors. Train all concerned team members and staff on change management methodology and tools
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
- Identify resistance and performance gaps, and work to develop and implement corrective actions
- Create and enable reinforcement mechanisms and celebrations of success.
- Work with project teams to integrate change management activities into the overall project plan.
- Work with communication, training, HR, Customer Experience and engagement specialists in the formulation of particular plans and activities to support project implementation.
- Evaluate and ensure user readiness
- Define and measure success metrics and monitor change progress
- Ensure that the total impact of the change has been reviewed and all necessary actions are in place
- Understand the overall benefits and dis-benefits of individual changes and the combined effect of all changes
- Ensure that appropriate reviews of all changes take place on a regular basis
- Review the development of changes relative to plans in place
- Advise senior management if changes should be abandoned
- Ensure that changes are complete and that there is no undesirable loss of corporate expertise, knowledge or business capacity caused by individual change or the combined effect of all changes

Requirements

- Masters/Higher degree/equivalent qualification or equivalent experience gained through at least 5 years working at a senior level in Banking
- Postgraduate management qualification
- Significant knowledge and experience of programme and project management
- Significant knowledge and experience of delivery of service change in a major organisation
- Able to think strategically and operate tactically
- Effective negotiation and influencing skills
- Senior-level executive (8-10 years) in a similar previous position
- Banking sector experience required
- Local market expertise preferable

Knowledge, Skills and Abilities:
- A solid understanding of how people (both, staff and customers) go through a change and the change process.
- Experience and knowledge of change management principles and methodologies.
- Familiarity with project management approaches, tools and phases of the project lifecycle.
- Exceptional communication skills both written and verbal.
- Able to work effectively at all levels in an organization.
- Excellent active listening skills.
- Problem solving and root cause identification skills.
- Strong analytic and decision making abilities.
- Must be a team player and able to work with and through others.
- Ability to influence others and move toward a common vision or goal.
- Experience with large-scale organizational change effort.
- Previous change management experience is a plus.
- Knowledge of overall business - what changes impact other areas of the business.
- Emotional intelligence.
- Resistance management.
- Coaching skills.

Soft Skills:
- Good communication and social skills; approachable
- Sound management and leadership skills
- Ability to communicate technical problems in a simple manner, to audiences of different levels
- Preferably bilingual

About the Company

Established on January 1 1990, Bank Dhofar is an Omani commercial bank wholly owned and managed by Omanis. With successive years of constantly setting new standards in banking, BD has attained an impressively expanding network of 50 operational branches and 89 ATMs.

Through an international network linked by advanced technology, BD provides a comprehensive range of financial services that encompass personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities.

Its Board of Directors & Management Team consists of eminent professionals like accountants, management experts, economists, businesspersons, etc. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence.