Job closed
Ref: OP632-71
Job description / Role
Currently seating as one of Africa’s leading digital media businesses, our client is a thought leader in driving the growth of digital in Africa and they are looking for a business executive who identifies, develops and manages high revenue accounts with maximum margin profitability within the ‘Charge to Mobile’ operator billing sector. The individual will be responsible for developing a technical documentation program for communicating features, requirements, processes and implementation to mobile operators and through the deep understanding of operator technology and processes, the person will also serve as the internal subject matter expert on operator technology for product and partnership teams.
Key responsibilities include:
Relationship Management/Customer Retention
- Formulate, develop, and maintain corporate business engagement with key corporate partners.
- Maintain relationships with key business partners
- Developing and maintaining strong relationships within mobile operators.
- Create appropriate documentation for sales and marketing of products and services to identified partners.
Marketing Strategies
- Identifying new technologies and partnership opportunities and drive execution of same
- Interface with internal technical and business teams to support daily operations needs for inter-company activities
- Design, write, illustrate and edit technical documentation, which includes specifications, integrations and instructional documentation as well as informal materials (e.g. press releases, blog posts)
- Expedite revisions, corrections and changes to previously published documentation
- Ensure content is clear, concise and in a format best suited for various audiences
- Meet with other subject matter experts to collect requirements and technical content, and then translate data into a consumable, functional work product
Corporate image/Publicity
- Liaise across business groups to address corporate level project needs
- Manage large corporate partnerships with Mobile operators for the different regions, with strategic distribution of business developments efforts.
Revenue generation/market expansion
- Analyze local market, gather and provide information and recommendations for business development opportunities
- Identify, engage potential business partners, develop business plans and support delivery of projects and products
- Support strategy development and investment executions
- Implementing lead-nurturing methodologies and systems to increase market-awareness and maintain company's mind-share within Mobile Operators and greater mobile community.
Sales and Marketing forecast and Development
- Working directly with Executive, Marketing and PMO teams to create compelling mobile use-cases, strategic programs and implementations.
- Identifying strategic alliance opportunities to help company scale within the regions.
- Work with product teams to create innovative product and service proposals through a focused understanding of mobile operator needs and future market developments.
- Take ownership of multiple, complex projects with minimal supervision and deliver high quality content on time
- Maintain existing documentation for organization, content, technical accuracy, relevance and style
Requirements
- Minimum of Bachelor’s degree in Computer Science or Engineering or equivalent degree/experience. MBA preferred.
- Understanding of operator infrastructure, capabilities and network protocols especially VAS, Operator billing, etc
- Excellent writing, proofreading and editing skills and the ability to produce and organize content with a logical flow
- Experience working in the mobile industry, with demonstrated deep knowledge/hands-on experience in marketing, investments, operations or business development.
- 5+ years experience in writing technical documentation for a software product or as a technical project manager, solutions engineer, software engineer, technical sales consultant or partner/sales engineer in the telecommunications space
- Demonstrated ability to do hands-on research and obtain necessary technical content from subject matter experts while translating it into clear, concise documentation
- Demonstrated ability to meet multiple, tight deadlines
- Ability to handle the pace and ambiguity that comes with working in a start-up environment
- 3+ years' work experience in business development, sales, customer relationship management in a New Media Agency
- Previous experience working at mobile devices makers or leading network operators is preferred
Attitude and Behavioral Traits
- Great problem solving and analytical skills
- An effective team player with excellent communication and interpersonal skills
- Excellent PowerPoint and Excel skills
About the Company
“Great vision without great people is irrelevant, a Company’s growth potential is limited by its ability to attract enough of the right people” - James C. Collins in Good to Great.
As talent shortages grow more acute and online platforms are giving employees new mobility while allowing competitors to poach top performers more freely, managing people become a much higher strategic priority.
HR need to help increase revenue and productivity while lowering talent and HR costs to ensure profit margins don\'t get eroded. Companies need to rethink people strategies, HR processes, organizational structures, workplace flexibility and human capital deployment.
To win the war for talent in the new era, deploying the same strategies is a sure way of losing, at JC & Partners we help Companies find total HR solutions that improves the bottom line while our diverse team remove cultural misunderstandings and inefficiencies so you can grow and expand your business more effectively by having the right talent for your business.