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Job description / Role
- Ensure all assigned tasks are delivered in a timely manner as required by the business.
- Liaise with local ground handling agents (GHAs) and ensure smooth running of the operations and coordinate with Cargo Commercial departments to ensure a high-quality service provided by Oman Air Cargo for both import and export.
- Maintain close coordination CRM, Cargo Handler & Ground Handler to ensure maximum uplift of cargo and optimum utilization of aircraft capacity.
- Delivery of special products as per set procedures and product guidelines.
- Monitor key accounts to ensure highest levels of service delivery with minimal disruption to KA shipments.
- Report and document all discrepancies which have an impact on security, health & safety, revenue or the operation.
- Coordinate with RFS suppliers, interline partners to ensure cargo is uplifted as planned
- Coordinate with cargo handling agents for track and trace functions and update customers in a timely manner.
- Ensure offloaded recovery process is always followed and enforced.
- Administration of ULD logistic requirements and cargo stationary in coordination with the GHA.
- Ensure timely communication about issues with Cargo Customer Services & Cargo Revenue Management for quick resolution.
Requirements
- Two years college Diploma in a related discipline
- OR Secondary School certificate holder
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.