Analyst Customer Experience Insights

RP International (RPI)

Oman

Ref: GP334-645

Job description / Role

Employment: Full Time

To participate in the Customer Experience analytics and performance management within the Consumer unit including the identification, implementation and monitoring of customer experience insights and develop the required reports at all levels to ensure proper reporting for decision-making purposes.

Also you are responsible for using analytical infrastructure and data mining methods to produce customer experience data & intelligence that provide enhanced insight and improved understanding of customers.

Requirements

- Good telecommunications domain knowledge
- Good experience in customer services and customer experience in a telecom or organizations with large customer base
- Excellent analytical skills
- Excellent computer skills
- Good Omani or regional market knowledge
- Bachelor’s Degree in a relevant field
- Analyst: a minimum of 3 years of experience in customer Relations especially in customer experience.

About the Company

RP International is the leading specialist recruitment consultancy in the established and emerging telecoms markets.

From our hubs covering the Americas, Europe the CIS, the Middle East, Africa and Asia Pacific we have partnered with operators, vendors, systems integrators and consultancies in more than a hundred countries, giving us an in-depth understanding Of cultural sensitivities, local business practices and hiring requirements.

Our clients and candidates benefit from the long-term perspective and breadth of knowledge that comes from working with an industry partner.

From our beginnings providing telecoms expertise into deregulating markets, we have developed our range of services to supply executive search, contingent, contract and launch and transformation resource solutions across the industry.

Our historic success in cross-border search assignments connects our clients to a global network of industry talent.

We identify the best available candidates on a local, regional and international basis.

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