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Job description / Role
Overall Responsibilities:
- Determine various IT and system requirements through a detailed analysis of existing systems and procedures and by interviewing key personnel within the Business System Team (BST) in order to define system requirements and recommend appropriate hardware and software solutions.
- Plan and carry out the testing of recommended information technology solutions to ensure that these perform to the users requirements.
- Identify and design all necessary procedures and documentation to support recommended modifications.
- Assist the line manager on all related projects.
- Present recommended solutions to managers and staff to ensure that they are aware of and support these changes.
- Provide expert level abilities in database design, development, and enhancement the well-known RDBMS used within the IT framework.
- Contribute to systems architecture analysis, design, development, and enhancement for the related projects.
- Develop and maintain contacts with software suppliers to ensure that any proposed modifications are produced in accordance with specification.
- Provide adequate training for colleges and line manager in using newly developed or modified systems and procedures.
- Identification and resolution of any day-to-day operating problems arising from the application of newly developed or modified systems and procedures.
- Maintain an awareness of developments in the computing field to ensure that the company continues to apply the technology most appropriate to its needs.
- Work as project team member during end to end system life cycle development of all projects.
- Proactive monitoring and maintenance of all related systems.
- All production support issues pertaining to related systems are closed within the defined SLA.
- Available for 24-7 support whenever required.
- Ensure all issues are logged in appropriate internal and vendors tracking tools.
- Is responsible for implementing new technology within related systems.
- Ensure that the changing needs of business are addressed continuously.
- Ensure that any development or enhancements are based on best practices in the industry.
- Must coordinate with line managers in resolving issues and disputes.
- Must make sure that regular updates on progress are conveyed to line managers.
- Ensure that high quality deliverables and work products are provided and meet commitments for the schedule on satisfying the business user needs.
- Must build a strong sense of commitment among all team members to meet the user satisfaction levels.
- Ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise.
- Attending service calls pertaining to related systems and ensuring 24-7 systems availability.
- Must ensure compliance to Risk Management and Audit standards.
- Must contribute ideas to help the team to become more effective and seek ideas from other team members.
Requirements
Specific Responsibilities:
- System Maintenance
- Ensure that all related systems are provided to the business without any interruption of service.
- All application maintenance of the related systems is undertaken and executed.
- Ensure that a detailed impact analysis of any issue is carried out and viable solution is recommended with the help of the respective application vendors if required.
- 24-7 availability on issues and scheduled & unscheduled activities.
- Bachelor degree in Computer Science or any related fields.
- OR Two years college Diploma in Computer Science or related fields with two years of experience in Information Technology (IT) planning, developing, testing and documenting programming techniques and computer systems.
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.