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Job description / Role
You will be responsible of contributing to the development of Sales Targets for the branch and leading and managing their achievement, undertaking and Monitoring weekly and monthly reviews of achievements of the branch against it’s targets for product and revenue and taking corrective actions in a timely manner as necessary to achieve them, communicating Sales Targets to the sales champions.
Gain commitment to achieve them, providing support, guidance and assistaning as necessary to the sales champions to ensure their individual success, undertaking weekly and bi-weekly achievement vs targets meetings at store level including communicating progress and action planning ,managing the provision of monthly reporting of Retail Branch activities in liaison with the RTM, to include Performance Reports, Activity Reports, Attendance Reporting, etc, managing the introduction and implementation of new products and services as developed by the Marketing teams into the store ,working closely with the customer champions to maximise customer satisfaction/retention, ensuring all customer comments forms etc are available at all times to gather feedback, monitoring Quality Service Reports and mystery shopping results to gain relevant information and taking steps to improve results.
Actively promote a strong customer focused culture throughout the Retail Branch to deliver high levels of customer satisfaction, ensuring process and workflows are managed effectively and are regularly reviewed in order to constantly seek to improve levels of service delivery to customers, manages, the levels of pre-paid cards/e-voucher facilities and other sales collateral and ensures the appropriate level is maintained within the branch networks this is a branch manager – he would not manage the regional manager - I have corrected to what I think this should read , ensuring financial systems & controls are adhered to as per the company policies and processes, monitoring the quality levels of activations and ensuring they are maintained as per the process guidelines and TRA standards, managing, motivating and appraising all staff directly reporting, in order to promote the highest level of performance, ensuring that all staff training needs are identified and that training is provided in line with those requirements, holding regular meetings with staff to monitor and ensure there is continuous momentum to deliver against targets for customer acquisition.
Retention and to monitor quality of service, prepare staff roster regularly to meet the stores staffing requirements for shifts, managing the petty cash allotted to the store, making sure the look and feel of the store is maintained as per company standards, ensuring Day to day operational running is aligned to the organisational and customer requirements and aligned to the overall strategy of the business.
Building the Ooredoo store brand by ensuring that the team provide an outstanding, differentiated and consistent customer experience in store, responding proactively to customer complaints and comments, ensuring proper checklists are maintained so as to meet the merchandising standards, staff roster requirements and look and feel of stores, identifying potential corporate leads for business sales and closing at least 2-3 a month so as to help the region meet the business sales targets.
Requirements
You should have Diploma in retail sales /marketing preferred , at least 5-6 years in store management, ideally experience in a telecommunications environment and in depth understanding of running and managing a retail store
Skills Required:
- Retail Merchandising
- Planogram setting.
- Retail Branding
- Sales Target Achievement
- Team management
- Communicating Effectively
- Management and Development of others
- Business & Financial Acumen
- Results Oriented
- Customer Focused
- Analytical thinking
- Judgment and Decision Making
About the Company
Ooredoo, Omans customer friendly communications provider..
Ooredoo combines extensive global expertise and talented, caring people with a genuine understanding of Omani culture to offer you the highest levels of user-friendly technology and customer satisfaction.
Our Vision and Mission
At Ooredoo, we are committed to enhancing your daily life by making communication easier, more versatile and always a rewarding experience.
Our vision is to enrich the lives of people in Oman through better communication services. Furthermore, our mission is to be the communications provider and employer of choice in Oman.