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Call Center Operator

Muscat Eye Laser Center

Muscat, Oman

Ref: GP563-02

Muscat Eye Laser Center

The Role

•Coordinate all activities of the call center.
•Answer all incoming calls politely and efficiently.
•Perform all daily activities in the call center as per the duty roster.
•Strive to increase efficiency, minimize errors and to maximize the customer service.
•Follow instructions from the Reception supervisor and the team leader of the call center.
•Assist the Reception supervisor and the team leader in all day to day activities within the call center.
•Take initiative to perform and complete all pending activities within the department as and when needed, without being told.
•Attend internal briefing for all staff within the department before the start of each day.
•Provide regular feedback to the supervisor about the functioning of the department.
•Take lead in motivating staff performance and enhancing output through optimizing the human resources in the department.
•All other jobs or duties that are assigned to you in your capacity by your supervisor or team leader from time to time.


•Experience working in high profile call centers
•Good spoken Arabic and English is mandatory
•Ability to handle huge volume of incoming and outgoing calls without compromising on quality
•Well developed selling and telemarketing skills
•Excellent telephone manners
•Must be a quick learning and team player

About the Company

Muscat Eye Laser Center was jointly designed and commissioned by Mr. Sameer Al Awam and Dr. Maria Clara Arbelaez. We opened our doors to the public on May 1st, 2002. We are equipped with the latest and very advanced technology to be able to provide wavefront treatments that are customized according with the patient optical needs creating extremely better outcomes on terms of quantity and quality on the final visual acuity. Means vision more than 20/20 better night and driving vision and remarkable improvement on the color contrast sensitivity.

We have an important international recognition, due to the standards on quality of service and results that are extremely high. We are always visited by international Refractive surgeons, Professors who want to be trained to improve their techniques and facilities about the new technical and latest approach on refractive surgery.

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