Job closed
Ref: GP334-644
Job description / Role
To lead development of Consumer wide Customer Experience concept and strategy to ensure the best quality of customer experience and feedback customer experience to the concern departments in BU.
Gathering and analyzing data to generate customer experience insights and onward application to product development portfolio analysis
Requirements
- Good telecommunications domain knowledge
- Experience in customer services and customer experience in a telecom or organizations with large customer base
- Excellent computer skills
- Excellent analytical skills
- Good Omani market knowledge
- Bachelor’s Degree in relevant field
- Expert: at least 7 years of experience in customer relations especially in customer experience
- Senior Expert: at least 8 years of experience in customer relations especially in customer experience.
About the Company
RP International is the leading specialist recruitment consultancy in the established and emerging telecoms markets.
From our hubs covering the Americas, Europe the CIS, the Middle East, Africa and Asia Pacific we have partnered with operators, vendors, systems integrators and consultancies in more than a hundred countries, giving us an in-depth understanding Of cultural sensitivities, local business practices and hiring requirements.
Our clients and candidates benefit from the long-term perspective and breadth of knowledge that comes from working with an industry partner.
From our beginnings providing telecoms expertise into deregulating markets, we have developed our range of services to supply executive search, contingent, contract and launch and transformation resource solutions across the industry.
Our historic success in cross-border search assignments connects our clients to a global network of industry talent.
We identify the best available candidates on a local, regional and international basis.