Digital Channels Specialist

Job description / Role

Boosting the digital footprint for customer interaction, covering areas from web presence over social media, self care machines, ATM’s, email, SMS etc, with a purpose to improve Customer Experience and increase revenue potential, while at the same time reduce OPEX and increase agility.

Requirements

- Provide inputs in relation to design and requirements of current and future digital channels
- Assist development of end-to-end digital channel strategy, including long term roadmap, objectives and implementation plan
- Oversee / support /design testing, troubleshooting, professional installation and DIY (self-install) methods and procedures
- Review market and technology trends with regards to digital channels
- Coordinate with direct and indirect sales with regards to usage of digital channels across their platforms and outlets
- Assist GM Consumer Sales in rectifying customer issues, such as Customer Complain, Billing issues , Technical issues, Hand set Defects
- Facilitate the finalizing on monthly Finance accrual reports from all Consumer Sales units in order to Record proper accounting pending to ensure payments are made on time
- Monitor daily BPM cash collection reports from outlets and take actions accordingly , to insure cash removed & cash Collected by Bank
- Act as Sales Marketing coordinator to finalize POS material requirements for all Consumer Sales units
- Ensure document collection, recording and delivery process is being followed by all channels to insure All Document Scanned Until archived

About the Company

RP International is the leading specialist recruitment consultancy in the established and emerging telecoms markets.

From our hubs covering the Americas, Europe the CIS, the Middle East, Africa and Asia Pacific we have partnered with operators, vendors, systems integrators and consultancies in more than a hundred countries, giving us an in-depth understanding Of cultural sensitivities, local business practices and hiring requirements.

Our clients and candidates benefit from the long-term perspective and breadth of knowledge that comes from working with an industry partner.

From our beginnings providing telecoms expertise into deregulating markets, we have developed our range of services to supply executive search, contingent, contract and launch and transformation resource solutions across the industry.

Our historic success in cross-border search assignments connects our clients to a global network of industry talent.

We identify the best available candidates on a local, regional and international basis.