Infrastructure Engineer

Job description / Role

Objectives: To action tasks to maximize the reliability, availability and performance of the voice systems to enable efficient communications.

Main responsibilities:
- Install, maintain and troubleshot network components of the IT Data & Voice System infrastructure to ensure high levels of reliability, availability and performance.
- Maintain SA Data and Voice network.
- Configuration of network switches – Cisco 3750-3560-IE3000.
- Day to day admin and monitoring of network use through Cisco LMS and Nagios.
- Must have technical and configuration knowledge on Cisco wireless system - LWAP AP, WLC and WCS.
- Must have the understanding of Fiber optic cable and connector.
- Fluke testing tools understanding.
- Monitor, control and upgrade the SA unified messaging system including telephone and voice mail and troubleshooting.
- Support users and resolve problems
- Action MDF patching and connect the Analog phone at the required locations
- Configure and install faxes, M/Cs
- Action the regular backup for Call Manager, voice mail service and SRST
- Add new call search space and partition for changes dial pattern
- Coordinate with Omantel for any PRI link connectivity issues for all locations
- Restore the Call Manager and Voice Mail service following failure
- Manage the access control for SA’s various dial plans
- Install new features and roll out to the users with QRC
- Coordinate activities with support partners to enable configuration and other support activities
- Test and update the firmware of Servers hardware
- Recommend upgrades, where necessary
- Customer liaison / planning
- Liaise closely with departments to determine shut-down timetable and priorities
- Plan and re-plan shut-downs to address contingencies (eg: equipment not available; changing business needs). Consider SA operational requirements and impacts in planning
- Execute and monitor change control processes
- Document all changes
- Support the development and maintenance of SOPs
- Gather and analyse data to inform infrastructure decision-making; report against KPIs
- Gather system performance data and daily operational data (eg: observations, user feedback). Analyse the data
- Report on the performance of the equipment (eg: availability, reliability, maintainability)
- Make recommendations on ways to optimize outcomes (cost vs performance and longevity)

Requirements

- Bachelor Degree in IT or a related field plus 3 years of relevant IT experience,

Certification:
- CIPT1 and CIPT2, CCNA is preferred

Specialist knowledge:
- Good knowledge in Cisco IP telephony and unity voice mail systems
- In-depth knowledge of IP telephony systems design and devices profile
- Extensive infrastructure experience
- Able to read and interpret IT documents and specifications
- Strong problem-solving and trouble-shooting skills

Knowledge of:
- Analog telephony system
- Telephone security design and devices
- Various systems hardware
- Tools to monitor device-health and performance

About the Company

Sohar Aluminium was formed in September 2004 to undertake a landmark Greenfield aluminium smelter project in the Sultanate of Oman and is jointly owned by Oman Oil Company, Abu Dhabi National Energy Company PJSC - TAQA and Rio Tinto.

By implementing decades of industry insight in its design, specification and construction Sohar Aluminium has been created to ensure efficiency, environmental protection and the utmost safety of its workforce. The smelter has an annual production capacity of 375,000 tonnes of high quality Aluminium.

Omanisation, which currently stands at 72% of its workforce, is a driving force within the organisation. The development of its young employees is paramount and with that in mind, Sohar Aluminium has its own internationally recognised training centre which gives each and every employee the opportunity for further learning.