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Job description / Role
- Collaborate with internal teams on planning, budgets, inventory, forecasting and catering changes.
- Collaborate with internal cross functional teams to provide operational insights for service concepts and support in its successful implementation through appropriate communications, logistics and quality control.
- Oversee the operational performance of Service Levels by caterers and suppliers.
- Oversee the development of an inventory management system and necessary codification of stocks for improved forecasting, operations and cost control.
- Provide operational supervision and oversight on on-route launches, changes in schedule and aircraft and service changes. Review, update and publish in a timely manner service changes to all internal and external stakeholders.
- Monitor consumption, and service levels of suppliers, equipment and company resources.
- Ensure that an appropriate quality standards is implemented and audit findings are resolved efficiently.
- Establish necessary procedures for reporting to monitor any product substitutions and noncompliance to standards. Develop appropriate corrective and preventative action including financial penalties.
- Ensure that an appropriate product lifecycle management processes are implemented.
- Support in developing department reports and analyse and recommend areas for improved efficiency and cost reduction without compromising standard of services to Oman Air guests.
- Ensure compliance to all corporate, regulatory and government requirements.
- Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
- Demonstrate strong mentoring and coaching skills to manage team performance, workflow and foster teamwork.
- Undertake any other duties required by the Company.
Requirements
Bachelor’s Degree in a related discipline preferably in hospitality or business operations / Administration / Studies field with 8 year’s experience preferably in an airline or catering field of which 3 years in a Supervisory role.
Master’s degree in the related filed will be advantage.
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.