Manager - Turnaround & Load Control

Oman Air

Muscat, Oman

Ref: HP122-430

Job description / Role

Employment: Full Time

- Manage the Turn Around, Load control and loading agent with a team of Duty Managers in charge of each unit of Ramp Services.
- Ensure the implementation of all process and practices in their respective areas are within the framework of relevant regulatory standards and company established standards and all staff within their preview function in compliance to them.
- Ensure that staff maintains strict discipline and uniform standards.
- To manage mid-term and short terms plans to meet the daily manpower and equipment requirement.
- Assist SMRS on resource management and operational requirements.
- Accountable for management and supervision of Turn around, load controls and loading agents activities including the loading, un-loading and transportation of baggage, cargo and mail, quick ramp transfer of cargo to and from aircraft.
- Continuously review and manage all aspects of turn around, load control, loading agent and handling procedures to ensure that work methods and equipment - manpower levels are in line with budget guidelines and meet the business and customer requirement. Develop and implement new -amended standard operating procedures where appropriate for any new processes-changes which conform to ISO, RA3, GHM and ISAGO requirements and enhance staff productivity, reinforcing safety and customer service standards.
- Prepare the budgetary requirements for manpower and equipment resources for review in conjunction with Assistant Manager Planning - Ramp and SMRS establishing revenue opportunities setting budget and revenue targets and controlling costs. Take measures to ensure that costs are managed and maintained as per budget.
- Responsible for the health and safety of all staff engaged in Ramp activities in and associated areas; promoting a company safety culture, educating and raising awareness and understanding through the most appropriate medium, ensuring adherence to company values and culture, and being responsible for staff morale and welfare. Investigation of any safety critical incidents, supporting both Ground Operation Safety and Corporate Safety in the resolution of safety deficiencies.
- Represent Turn around, load control and loading agent, as required in management - operational meetings to ensure that issues of operations, safety and security are promptly addressed, resolved and amendments made to internal service level agreements.
- Accountable for management and supervision of Turn around, load controls and loading agents activities including the loading, un-loading and transportation of baggage, cargo and mail, quick ramp transfer of cargo to and from aircraft.

Requirements

- Bachelor’s Degree in a related discipline with 8 years of relevant work experience preferably in Airline/Ground Handling either above or below the wing (in one or more core areas such as ramp, BHU, load control, passenger services and cargo) in any major international airport. Master’s degree in the related discipline will be advantage.

About the Company

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.

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