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Job description / Role
Receptionist-National Omani Hospitality (Dhiaffa) (A subsidiary of Omran)
Purpose: To serve as the first point of contact with visitors and stakeholders of Bunyan and provide assistance to individuals by responding to routine questions; providing general information; answering the main phone line; managing electronic files/ calendars; and performing general clerical and admin duties such as data entry, typing and faxing.
Core Responsibilities:
- Screen and route incoming telephone calls, take messages, and answer incoming queries.
- Greet visitors, sign in and out on guest register.
- Receive deliveries and co-ordinate outside delivery/courier services.
- Answer queries from visitors and callers, and refers them to the appropriate person.
- Receive and send faxes as well as ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner.
- Update phone records, including issuing of extension numbers of Bunyan staff.
- Assists in the ordering, receiving, stocking and distribution of office supplies
- Assist in making general booking/ Reservations Tasks for all travel related matters ie. Visa processing/monitoring, tickets & hotel reservations for employees/ guests.
- Ensure neat appearance of the reception area.
- Welcome visitors and guests and direct appropriately.
- Arranging maintenance visits and logging the duration thereof.
- Coordinate with office boy to service visitors.
- Maintain the general filing system and file all in & out correspondence.
- Assist in the planning and preparation of meetings, conferences and conference telephone calls.
- Respond to public inquiries and secretarial support as required.
- Provide administrative services for the Executive Officers if required.
- Perform other related duties or assignments as directed by the department head.
Requirements
- High School
- Specialist knowledge: Welcoming guest
- Minimum of 1-3 years of experience in a similar role.
Nationality Preference: Omani National
Language Fluency: fluent in English and Arabic.
Current Location: Oman
Soft Skills and Personality traits: Good communication Skills and Hospitality
About the Company
Omran is the Government of Oman’s tourism development and investment arm. It was established in 2005 with a mandate to develop the infrastructure and facilities required to expand the country’s existing tourism industry. This is in support of the Government’s plan to develop tourism as a major national industry by 2020.
Omran aims to capitalise on the unrivalled natural scenery, the year-round sunshine, and the rich heritage of Oman in order to diversify the economy and offer new opportunities to the Omani people. In doing so, Omran helps to promote Oman as a unique Middle Eastern destination.