Senior Account Manager

Job description / Role

Senior Account Manager - Oman

We're seeking an enthusiastic Senior Account Manager to manage the commercial and operational relationship for Sabre Travel Network in Oman. The position requires a customer-centric thought process as well as advanced sales skills.

RESPONSIBILITIES:
- Under general supervision, responsible for interfacing with customers prior to and/or after sale
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommends changes in policies and procedures in order to maximize revenue generation and manage account margin.
- Monitors campaign performance and provides the client with recommendations for optimization.
- Establishes positive relationship and results in order to solidify renewal opportunities.
- Any other duty assigned by the Area/Country Manager

Requirements

- Educated to a degree level (Business and/or IT science degree preferred)
- 10 years related experience preferred in the GDS industry with focus on strategic customers.
- Previous P&L Management experience.
- Strategic thinker with a strong commercial acumen.
- Extensive understanding of the Jordanian market landscape including competitive information, key trends, opportunities and threats.
- Proven ability of influencing cross-functional teams within a matrix organization.
- Strong internal and external customer relationship-building and negotiation skills.
- Extensive people management experience with ability to motivate and lead through a change.
- Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously;
- Ability to work in a competitive and targeted sales environment.
- Fluency in both English and Arabic

About the Company

Sabre is a leading software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity across the travel ecosystem. Sabre partners with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel.

Our technology is the intelligence behind mobile apps, airport check-in kiosks, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other travel solutions. Positioned at the center of the travel ecosystem, our platform enables our customers to connect people with experiences that matter in their lives.