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Job description / Role
You will be responsible of preparing periodical services & network quality KPI’s reports related to performance analysis/recommendation from E2E perspective, defining service KPIs dash board for the management and ensure the proper analysis takes place as when required, establishing guidelines for the network and services quality management, define all relevant performance indicators and ensure their effective implementation.
Facilitating technical requests related to the KPIs and E2E services, ensuring the transformation from network monitoring to service monitoring, being involved in through providing technical experience enabling the appropriate implementation of SQM (Service Quality Monitoring) & CEM Solution (Customer Experience Management), utilising the tools (e.g. Netscout, Nexus and SIGOS) to have E2E full visibilities and to generate the appropriate reports related to service performance and subscriber QoE, highlighting the cost for outages and promotions from service point of view using the appropriate monitoring tools.
Troubleshooting service degradation and find out the RCA, ensuring the tools renewal/ upgrade or the support should be done on time with no impact on the services provided, supporting the organisation’s business objectives and long term strategy through analysing the information gathered in the monitoring tools to update and highlight any change in network or service performance (CS, PS, VAS, RAN, WiMax & PSTN) to planning/operation and other teams, based on analytics, recommend to marketing what may be required to increase company’s profit based on customer’s behaviours, coaching the juniors engineers to raise their technical competencies, formalising technical training plans for the engineers.
Preparing/reviewing the technical specifications for existing and new tools, ensuring that main procedures are documented and implemented, preparing processes & procedures involved in interface, functional elements, b/w control centre & technical groups with operational target & deliveries, participating in project teams to address problems that are having an immediate and negative impact on the organisation and exploring different vendors to evaluate and acquire new tools from third parties.
Requirements
You should have a minimum of years of Experience in telecom industry with good knowledge in different tools for End to End, subject matter experience in networking topologies and performance analysis, good background in mobile and fixed technologies and related topologies and interfaces, advanced knowledge of latest technologies and trends in telecommunications industry, strong understanding of mobile industry trends and services Business sense to make cost vs. technology trade-offs, sound knowledge in developing business cases and conducting business analysis (external and internal), experience of using Netscout, Nexus, SIGOS tools, MS Office Proficiency with a bbachelor degree in engineering/telecommunications/IT or related fields.
Skills Required:
- E2E KPI Monitoring & Reporting
- E2E KPI Definition and Development
- Process Development and Implementation
- Troubleshooting and Analysis
- Utilise Netscout, Nexus, SIGOS tools
- Customer Focus
- Teamwork
- Planning and Organising
- Analytical thinking and problem solving
- Communicating Effectively
- Results Orientation
- Business Acumen
About the Company
Ooredoo, Omans customer friendly communications provider..
Ooredoo combines extensive global expertise and talented, caring people with a genuine understanding of Omani culture to offer you the highest levels of user-friendly technology and customer satisfaction.
Our Vision and Mission
At Ooredoo, we are committed to enhancing your daily life by making communication easier, more versatile and always a rewarding experience.
Our vision is to enrich the lives of people in Oman through better communication services. Furthermore, our mission is to be the communications provider and employer of choice in Oman.