Service Operations Manager - HONDA

Job description / Role

Service Operations Manager - HONDA - OMASCO - Muscat, Oman

The main objective of the position is to acquire direct responsibility of achieving the budgeted Net sales, Gross margin, Net profit and CSI for Service Department by analysing the key ratios at all sites and implement action plans through the location manager to maximise revenue and profit potential. In this role, you will provide inputs on Budget, to achieve or exceed revenue & profit, improve customer satisfaction, dealer standards, implement measures for customer and staff retention, assist in facility, manpower and equipment planning, etc.

The position will provide support to the reporting locations to create a customer centric sevice department, implement the dealer standards, and also ensure QHSE management system requirements, customer/associate engagement, etc. The position based in Muscat, will report to GM - Automotive, and will be part of the HONDA Service division of OMASCO.

Requirements

The ideal candidate will be Graduate/Diploma Engineer in Mechanical/Automobile Engineering, preferably with MBA, and 10 - 15 years of experience in automotive service out of which 3 - 5 years should be in a management position. You will have good knowledge and understanding of automobile engineering, dealer management system, etc. You will possess excellent communication, leadership and customer handling skills. You will be a highly motivated leader with strong people focus.

Working knowledge of SAP with good experience of reporting and other activities will be added advantage. You will be well versed with MS Office & Windows applications. Gulf experience together with valid driving licence preferred.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.