Assistant Executive Housekeeper

Job description / Role

Assistant Executive Housekeeper - Ibis & Adagio Doha

Job Description

The key objectives of this position is the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily Guest feedback using VOG tool, representing the Guest within the hotel leading the team towards achieving positive results and Guest Experience targets set by ACCOR. The role will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standards) and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

What you will be doing

- He/She will be in charge of the Department
- To ensure the safe running of the hotel.
- To provide continuity of management in complaint handling, both face to face, via telephone and in writing, depending on the situation and requirement.
- To be fully conversant with the day's events and respond promptly to the service needs of guests.
- To have an understanding of the Housekeeping and accounting procedures in order to deal with financial issues and their resolution ensuring guest satisfaction whilst adhering to set procedures.
- Must be able to understand the process of achieving the best possible profitability and ensuring all the Housekeeping parameters are within the budget

Requirements

Work Experience

- Result and serviced oriented with an eye for details.
- Diligent and customer service oriented Good interpersonal skills. (Opera, VOG software or any other related system)
- Excellent communication and customer contact skills in both verbal and writing in English and Thai.
- Good presentation and influencing skills.
- Good team work spirit, able to work effectively and contribute to a team.
- Ability to work independently and has good initiative under a dynamic environment.
- Working in an environment with limited resources (manpower) to maximize hotel's profitability.
- Ability to multi-task, work well in stressful & high-pressure situations and independently, has good initiative under dynamic environment
- Well-presented and professionally groomed at all times with good presentation and influencing skills
- Willingness to adapt to new and changing business requirements and demands, and lead any changes by example within the Department and Hotel
- Demonstrates creativity and innovation in service standards and promotional offers
- Well organized, and comfortable with project management
- Strong leadership, interpersonal and training skills
- Flexible and able to embrace and respond to change effectively.

Benefits

- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world!
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility Corporate Social Responsibility through our Corporate Social Responsibility

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.