Baggage Services Duty Manager

Job description / Role

Baggage Services Duty Manager - Qatar Airways - Doha

In this role you will ensure the monitoring and functioning of smooth operations at Hamad International Airport (HIA)to maintain high standard of service delivery to all customers arriving and transferring at Doha hub. You will take timely decisions pertaining to baggage operations at Arrival Terminal and Baggage Control Center-Transfer Baggage area.

Accountabilities include:
* Manage implementation of in-house procedures for Baggage Services department - Landside and Airside areas at HIA
* Monitor and review key performance indicators and ensure they are met
* Ensure all passengers are handled correctly and a personalized service is provided to high yield passenger as well as any special service required
* Ensure timely delivery of arrival baggage in the baggage reclaim area
* Implement action plan for any diverted flight / misconnections / mass offloading at respective stations
* Maintain and control costs pertaining to handling of petty cash
* Ensure justification is provided on cost with proper documentations, passenger signatures and finance documents maintained
* Ensure all discrepancies / AQD's are reported in a timely manner

Requirements

To be considered in this role you must hold a relevant College or University qualification to a min. Bachelor's level or equivalent and have a least 5 years of relevant experience. You will have also attended an Advanced level course on WorldTracer System, preferably SITA and have good desktop application ability including Microsoft Office, the intranet and internet functionality.

Fluency in spoken/written English, with extensive overall knowledge of all areas of airline / airport / ground handling operations are essential requirements of the job. Also required is your ability to multitask, prioritize work and work under pressure. You should have managerial ability and be able to delegate work, set direction and manage workflow.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.