Job closed
Ref: OP726-30
Job description / Role
- Establish rapport and trust with customers.
- Document vehicle problems by listening to customers describe them and by asking probing questions.
- Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
- Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
- Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
- Offer additional maintenance and repair services to customers when appropriate.
- Undertake additional related responsibilities as required.
Requirements
- Diploma in Mechanical or Automobile Engineering
- Work experience in a dealership service outlet.
- Automotive systems
- Excellent customer service skills
- Must be capable of handling dissatisfied customers and customers who are confused about repairs and costs of service.
- Organizational skills
- Good communication, spoken and written English, Arabic is a plus
- Detail oriented
- Customer & Quality Focus
- Team orientation
- Body Shop Experience is a Mandatory
About the Company
Founded in 2008, Emprego21 is a leading executive search recruitment consultancy in the Middle East & India.
We are dedicated to having a highly motivated and skilled team of professionals who perform the highest level of quality work each and every day
- Our Business Philosophy
- Use Innovation
- Deliver exceptional results
- Act with Integrity
- Build Relationships for Life
We recruit across a wide range of industries and at all position levels. Our primary activity is Permanent staff recruitment and Temporary Staffing for either single, large volume or ongoing staffing requirements. We recruit at all employment levels from junior to senior and across a broad range of employee categories and sectors.
Commitment to our customers, employees, and strategic partners is the foundation of our mission.