Ref: KP709-2033

Job description / Role

Employment: Full Time

The incumbent will be responsible for consulting with business unit management, from an IT perspective, to help identify and improve business system needs, current processes input/output controls, and data requirements. He will also define business needs and translate them into business analysis and requirements specifications.

Duties & Responsibilities:

Shareholder & Financial:
- Define and communicate business needs, problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve its goals.

Customer (Internal & External):
- Maintain contact with external systems providers as per the delegated authority for new requirements or incidents reporting and follow up.
- Develop good relationships with vendor to support business.
- Act as a liaison between technical IT staff and business users for best utilization of systems functions.
- Answer questions about applications for all team members, as well as internal and external customers.
- Interface with executives, end users and other technical resources to fulfill end user requirements.

Internal (Processes, Products, Regulatory):
- Provide daily support by advising and assisting clients in the optimal use of existing systems, and provide troubleshooting services to clients, as requested.
- Collaborate with other internal IT groups, both local and international, to deliver technical solutions to the clients, and to resolve their business challenges using IT systems and functions.
- Develop a partnership with local and international business users and create a positive relationship to clearly understand business processes, short and long-term business objectives, and functional goals.
- Interview internal and external customers to gather requirements. Define and document business, functional and technical specifications for software based solutions.
- Troubleshoot application issues and investigate enhancement requests.
- Verify that requirements are testable and generate testing objectives. Ensure functional specifications are sound, efficient and support the required objectives.
- Prepare business proposals for software development projects for eventual presentation to senior management. Communicate application/business knowledge to other members of IT.
- Evaluate alternative solutions via RFP and vendor documents.
- Validate business processes against data requirements.
- Interpret end user requirements; design, develop and implement applications to meet business needs while adhering to development standards.
- Proactively research and identify new trends and technologies for possible application within the Group, develop innovative solutions to solve technical problems and improve efficiencies in business processes.
- Provide technical assistance in identifying, evaluating and developing systems and procedures across the group various business and support functions.
- Perform cost benefit analysis and report findings to assigned supervisor/senior staff.
- Consult and coordinate with systems analysts and programmers to design and develop business systems.
- Track and document changes to business specifications.
- Create and assist others in the writing of user documentation, instruction, procedures, and training documents.
- Monitor and document implementation issues and review requests.
- Prepare data migration verification and sign off procedures.
- Prepare systems business cycle specifications and manage output and controls of calculations and postings.
- Prepare time and cost estimates for completing projects.

Learning & Knowledge:
- Mentor and train other Business Analysts in best practices and control objectives.
- Develop the ability to perform and prioritize various support services.
- Actively participate in meetings which aim to assess performance as well as the departments overall performance on a regular basis.

Other:
- Ensure high standards of data protection and confidentiality.

Requirements

BA – Experience Required

- Card payment switches or card management systems.
- BASE24 switch
- Card management system (Prime) with MasterCard and Visa payment system knowledge.

- Bachelors degree in Computer Science, MIS, Engineering, Telecommunications, Business Administration or a related technical field.
- Minimum 5 years in the banking & operations with at least 2 years in IT.
- A minimum of 6 years of experience in the field of MIS.

Required Special Skills:
- Excellent oral and written communication skills in both English and Arabic (preferable).
- Possess strong computer software MS Office (Word, Excel and Access) skills.
- Excellent time management skills and ability to work in a deadline-oriented environment.
- Excellent business process analysis and mapping.
- Customer service oriented.
- Ability to effectively interact at all levels in the bank and outside contacts.
- Planning and organizing ability.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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Chief Engineer salaries in Qatar

Average monthly compensation
QAR 18,000

Breakdown available for industries, cities and years of experience