Cluster Income Audit Manager

Job description / Role

Job Purpose

The position is responsible in providing an efficient audit in accordance with Policy and Procedure and ensuring the accurate reporting of hotel revenue.

Key Interactions

Internally

- Front Office Team.
- Food and Beverage Team.
- Raffles Shop Team.
- Sales and Marketing Team.
- Catering Team.
- Finance Team.

Externally

- Government Agencies (Singapore Tourism Board / Inland Revenue Authority of Singapore).
- Auditors.

Primary Responsibilities

- Ensures all room revenue is captured through interface.
- Reconciles Food and Beverage, Shop and Spa revenue report against Opera report to ensure all transactions are captured through interface.
- Ensures all Food and Beverage and Shop open checks are investigated and reported to relevant managers.
- Verifies Banquet Checks against Banquet Event Orders to ensure revenue are in order and internal transfers are done correctly.
- Ensures all revenue of all Minor Operating Departments is duly accounted for.
- Produces Income Journal Report which includes reconciliation between Micros and Property Management System, reclassification of clearing accounts and accurate posting of respective revenue codes, posting of adjustments and ensuring that all revenue are captured correctly.
- Runs the Opera End of Day after assuring that all transactions are balanced and properly accounted.
- Verifies daily cash receipt report and daily banking summary against the bank deposit slip to ensure the amounts banked in are correct.
- Ensures Daily Operations Package is completed on a timely basis.
- Verifies all rate variances accordingly.
- Verifies all negative postings.
- Verifies Food and Beverage Void and Discount reports.
- Administers utilisation of gift certificates or any discount coupons and ensure compliance.
- Conducts operation audit.
- Ensures the operation procedures are in accordance with PCI-DSS compliances.

SUPERVISION OF ACCOUNTS ASSISTANT (INCOME AUDIT)

- Ensures accurate Daily Flash Report is distributed on a timely manner.
- Ensures Raffles Checks are properly accounted for and eliminated from Food and Beverage revenue.
- Verifies Food and Beverage Void and Discount reports.
- Ensures all miscellaneous and paid out vouchers are approved and completed with adequate explanations.
- Completes performance review of that individual as prescribed by hotel policy.

OTHER RESPONSIBILITIES

- Reports daily revenue to Owners' office.
- Prepares GST reconciliation of Rooms, Food and Beverage outlets, Shop and Minor Operating Departments.
- Covers Accounts Assistant duties during leave / absence and temporary assignment.
- Performs any other duties that may be assigned from time to time by management.

FOCUSES ON COLLEAGUES / MANAGEMENT EXPERIENCE

- Attends to colleagues queries promptly.
- Consistently offers professional, friendly and engaging service.
- Co-ordinates with various departments to ensure proper documents submission.
- Uses a Heartist® approach - makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

WORKS AS PART OF THE FINANCE TEAM

- Ensures to produce quality work at all time.
- Adheres to all timeline set.
- Builds strong relationship with team member.
- Builds a cohesive working environment and achieves together the financial goal set.
- Be knowledgeable and plays an active role in maintaining strict adherence to PCI-DSS compliances.

INVOLVEMENT IN WIDER JOB FUNCTION RELATIONSHIPS

- Maintains collaborative working relationship with all colleagues.
- Participates in training activities to improve knowledge and skills.
- Follows guidelines provided in colleagues' handbook.
- Understands emergency procedures, health and safety requirements.
- Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel's Corporate Social Responsibility efforts by supporting the Planet 21 program.

Main Complexity / Critical issues in the Job

- Accuracy in reports.
- Ability to meet tight datelines.
- Ensuring of compliance in accordance with policy and procedures to achieve overall objectives of this position.

Requirements

Knowledge and Experience

- Diploma holder or equivalent in hospitality or related field.
- Minimum of 2 years of relevant hotel work experience in a similar capacity.
- Strong working knowledge of Microsoft Excel, Microsoft Word and Opera.

Competencies

- Good interpersonal skills with ability to communicate with all levels of employees.
- Ability to resolve problems and make decisions in an effective manner.
- Displays initiative.
- Ability to work independently and has good initiative under dynamic environment.
- Communication skills in English spoken / written.
- Ability to work cohesively with fellow colleagues as part of a team.
- Personal presentation, clean / tidy.
- Sense of urgency.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.