Coordinator of Donor's Affairs

Job description / Role

As Qatar’s leading medical services organization, we are offering you an exciting opportunity to be a part of our dedicated and enthusiastic team of healthcare professionals.

Our healthcare services are internationally recognized as a high standard, comparable with other developed countries. We have a countrywide network of hospitals and healthcare centers which utilize the most advanced medical equipment available today and provide care from highly qualified staff.

Now is your chance to be part of this world-class team!

Position Summary
The Coordinator of Donor Affairs is responsible for organizing and directing all activities related to blood donor recruitment and retention

Responsibilities

-Demonstrates knowledge and application of the HMC mission, vision, and values and promotes a positive professional image of the Blood Transfusion Service and of HMC at all times.
-Implements, interprets, and enforces organizational and departmental policies, procedures, and guidelines.
-Organizes and directs all administrative activities related to blood donor recruitment and retention; and manages daily operations at assigned sites.
-In consultation with the Head of Blood Transfusion Services, plans, develops, organizes, and coordinates plans for the management of donor recruitment and retention strategies and development and attainment of annual collection goals.
-Plans mobile donor campaigns in various parts of Qatar around the year and coordinates all activities for mobile collection drives.
-Identifies new sources of donor pools, lapsed donor groups, and donor development opportunities and develops targeted marketing programs to reengage.
-Conducts communication and training with volunteers and external partners on current and future marketing and customer service activities to the increase donor/volunteer base and to ensure high standards of donor services.
-Communicates directly with the community as well as potential and existing donors regarding blood needs.
-Prepares advertising materials such as presentations, brochures, flyers, newsletters, newspaper articles, fact sheet etc.
-Identifies, develops and implements creative and effective strategies for blood donor recruitment to ensure a stable, ongoing pool of volunteer donors.
-Interacts with the community, visits prospective or participating blood donor groups, and attends scheduled drives.
-Plans and manages a donor appreciation program that is designed to encourage continued periodic donations and to provide recognition for donors, and in cooperation with the Head of Blood Transfusion Services coordinates the annual donor appreciation event.
-Maintains accurate records to provide tracking and statistical data on individuals and group volunteer performance and prepares statistics and monthly reports analyzing progress and adverse trends with appropriate recommendations and conclusions.
-Identifies and resolves problems related to donor recruitment and satisfaction.
-Responds to emergency needs of blood supply by calls to volunteer donors, through sending SMS bulk system to volunteer donors from lists of donors and sending massages through Q-Tel to all customers as well as announcement in radio stations, television, and newspapers.
-Performs other related duties as indicated by the Chair of Department of Laboratory Medicine and Pathology and the Head of Blood Transfusion Services.

Requirements

- Education: Bachelor Degree
- Experience: significant experience in interacting with donors and the general community within the context of a large scale blood transfusion service.
- Experience of living and working in Qatar necessary.
- Language Skills: fluent Arabic and English
- Strong asset: knowledge of Persian and Urdu

You will be rewarded with a tax free salary and fantastic benefits including accommodation, transport allowance, medical cover, a generous annual leave allowance and more. If you are interested in being considered for this role please click the Apply button below.

About the Company

Hamad Medical Corporation (HMC) is the principal public healthcare provider for the State of Qatar. HMC is committed to actively contributing to and enabling the sustainable development of Qatar and its people in alignment with the Qatar National Vision (QNV) 2030.

HMC believes in excellence in healthcare, education and research with each supporting the other to provide the safest, most effective and compassionate care to each and every one of our patients.

To meet the healthcare challenges of Qatars growing population, Hamad has transformed into a thriving and integrated Academic Health System which will make significant, positive impacts upon patient care, medical education and medical research.

In addition to three general hospitals (Al Khor Hospital, Al Wakra Hospital and The Cuban Hospital) HMC also manages five specialist hospitals (Hamad General Hospital, Rumailah Hospital, Womens Hospital, the National Center for Cancer Care and Research and Heart Hospital) which look after patients with the most prevalent conditions, including cancer, heart conditions, rehabilitation, and providing specialist treatment for women and children.