Customer Service Assistant

Job description / Role

- Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source
- Maintain a customer database by collecting clients' information and recording it in an accurate manner, and log details of customers' inquiries, comments and complaints, as well as the action taken for future reference
- Ensure that the brands' and companies' policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all times
- Greet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experience
- Call customers after the delivery service in order to get feedback and monitor customer satisfaction
- As requested, perform the duties of the Cashier including the opening and closing of the shop
- Handle customers/staff announcement, and ensure appropriate music is being played at the right volume
- Monitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all times

Requirements

Qualifications
- Bachelor's Degree is a plus
- 2 years of experience in retail industry; experience in Customer Service is a major plus
- Active participation in at least one sporting activity and strong knowledge of sporting events and products
- Fluency in English
- Proficiency in MS Office
- Attention to details: level 2
- Communication Skills: level 2
- Cultural Awareness: level 2
- Customer Focus: level 2
- Decision Making: level 1
- Initiative: level 2
- Teamwork: level 2

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.