Customer Service Assistant (Loading Bay) - IKEA

Job description / Role

Customer Service Assistant (Loading Bay) - IKEA - Doha, Qatar

- Receives and inspects all incoming goods from Back office and reconciles with home delivery documents as per the company policy, system and procedure
- Accurate segregating and palletizing of goods according to team and home delivery schedules
- Stack items/pallet in proper storing racking assuring stored properly to minimize damages and that no safety or fire issues exist
- Preparing and staging of goods for the next home delivery schedules
- Maintains and submit KPI’s reports to the line manager at the end of every month
- Ensure all system procedures are adheres to as per policy / procedure
- Troubleshoot queries and problems as they arise.
- Conduct a monthly regular safety checks at the loading bay area
- Ensure that the all equipments are safely and properly maintained
- Performing housekeeping, inventory control, maintaining a clean work environment, and complying with all safety requirements
- Perform other duties, project and assignments as required
- Improving the Customer service in the store and answering customers queries
- To represent IKEA brand at the required level
- To maintain store standards to the required level

Requirements

The selected candidate will load paid articles to be delivered to customer location, preparing the Delivery Teams with products in an effective and productive manner.

Minimum Qualifications and Knowledge:
- High School

Minimum Experience:
- 2 years in a similar role

Job-Specific Skills:
- Analytical Skills, Effective Communication

Behavioural Competencies:
- Customer Focused
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.