Customer Support Planner

Job description / Role

Role Summary:

Responsible for coordinating all aspects of engine maintenance from job request to final invoicing; including job quotation, resource allocation, team launch, & job execution. The site supports GE/CFM engines in the field and in shop. As such, this position will work with many Customers, GE facilities, and Partners around the world. Applicants must be familiar with quick-turn engine maintenance, repair and field services, CAR 145 requirements & preferably hold Certifying Staff credentials.

Essential Responsibilities:

In addition, the On Wing Support Customer Support Planner will:

- Create positive working relationships with the team of technicians and Customers through outstanding
- Customer responsiveness, this is critical to the success of the business
- Partner with Production Leader to coordinate manpower resources and tooling in order to effectively complete engine repairs in the shop or at offsite locations throughout the world
- Liaise across multiple departments to effectively plan operations between site, manufacturing, project and product support teams
- Communicate with internal resources and the Customer to ensure seamless service and work scope execution
- Act as the primary Customer contact for On Wing Support MEA
- Manage Customer requirements and provide input to Customer teams
- Hold daily planning sessions to ensure objectives are being met by team
- Provide support for the team in all technical, logistical, environmental, health & safety (EH&S) and quality requirements
- Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures
- Demonstrate required knowledge of, and adherence to On Wing Support Quality Procedures, as well as relevant Regulatory Authority requirements
- Partner with Production and Materials team to ensure deliveries meet Customers' expectations
- Collect cost accumulations, process all invoices, and assist with Accounts receivable reconciliations
- Review operations metrics reports and coordinate with Customer to ensure Customers' expectations are met
- Be accountable to Site Leader for all deliverables
- Execute business-specific strategies serve Customers and win additional business
- Deliver "all-hands on deck" support for AOGs (Aircraft On Ground) as they arise

Requirements

Qualifications/Requirements:

- Bachelor's Degree from an accredited university (Or a High School Diploma / GED with a minimum of 4 years of experience in Engineering, manufacturing, maintenance and/or related field)
- Minimum of 3 years of experience with Aircraft Engine maintenance, trouble shooting, and assembly
- Ability / Availability and willingness to work flexible shift patterns as required (including nights, weekends and holidays)
- Ability and willingness to support calls during off-hours when emergency situations arise

Desired Characteristics:

- Aircraft Engine maintenance Certifying Staff credentials strongly preferred
- Approaches work with a "can-do" attitude and a sense of commitment to both the team and Customer objectives
- Holds previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience. This knowledge to include Line maintenance, module removal & installation, and/or LRU removals and installations
- Proven leadership experience leading initiatives of moderate scope and impact
- Demonstrated quality, compliance, and Customer satisfaction skills
- Strong influencing skills across - able to work across a matrix organization
- Financial acumen - Sales / Profit and Loss awareness
- Meticulous and Accuracy with data
- Demonstrate effective leadership skills while under pressure situations,
- Possess strong problem- solving skills
- Strong communication skills - oral and written
- Embraces change and communicates the benefits of change to others
- Team oriented works together with individuals to solve business issues
- Communicates key information to the right people in a timely, clear and concise manner
- Proactively communicates with customers and uses feedback to improve services, products, and relationships
- Challenges self and others to continuously come up with new and better ways of doing things
- Asks thought provoking questions to stimulate discussions/debates on issues and accepts new ideas
- Readily incorporates new information and adjusts approach/method accordingly

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.

About the Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GE's Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GE's Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether it's the world's largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the world's oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.