Director of Operations - Hotel

Job description / Role

Company Description

Rixos Qetaifan Island North

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Rig 1938 is the world's highest tower of its kind, reaching 82 metres.

Job Description

Director of Operations - Hotel

This position is responsible for assisting with the planning and managing of the overall operations of the Hotel to achieve customer (guests, employees, corporate, and owners) satisfaction and quality service while meeting/exceeding financial goals. He/she is also responsible for ensuring that all administrative records related to the owners, governments, and hotel operations are updated promptly.

- Develop, recommend, implement, and manage the operational department's annual and long-term goals
- Conduct daily briefings with management on current key activities
- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
- To manage operational efficiency in the hotel to enhance the Guest experience and reduce operational costs
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
- Communicate in an effective and timely manner with General Manager
- To manage emergencies that may arise to minimize possible damage, loss, or injury to any guests, Heartist, or Company property
- To regularly observe the team in the operation, review operational performance, and lead the team to success
- Be visible around the Hotel and show an active interest in our colleagues' welfare
- Oversee F&B, Rooms, Sales & Marketing, Engineering, and other operations departments and support the security team in achieving overall results.
- Follow appropriate protocol in communicating with the appointed Owner's representative and keep the General Manager informed of such communications

Requirements

Qualifications

- High School / College diploma or equivalent qualifications
- Minimum of 2-3 years of similar experience
- High degree of professionalism with a strong understanding of hotel operations and business acumen
- Excellent reading, writing, and oral proficiency in the English language
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of MS Excel, Word, & PowerPoint

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.