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Job description / Role
Position Type: Management
Schedule: Full time
Relocation: Yes
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff.
Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas.
As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations.
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Managing Operations and Budgets
- Selects vendors for spa retail operations and managing contract agreements
- Oversees retail product research, product selection and purchasing, product display
- Manages supply inventories and purchasing control, including uniforms
- Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded
- Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
- Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation
- Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events
- Ensures spa services are included in all property-related marketing and advertising
- Identifies and recommending new products and product enhancements to remain competitive in the market
Managing Spa Revenue Management Strategy
- Monitors and Manages the payroll function
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
- Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Customer Service
- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations
- Empowers employees to provide excellent customer service
- Strives to improve service performance.
HR Activities
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
- Develop, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job
- Administers the performance appraisal process for direct report managers
- Develop business goals and creates appropriate development plans
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team
- Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns
Requirements
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the spa, guest services, front desk, sales and marketing, or related professional area
OR
4 year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the spa, guest services, front desk, sales and marketing, or related professional area
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.