Floor Supervisor

Job description / Role

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Entertainment Manager and build your career with us.

Job Description

The candidate should be able:

- To provide a courteous, professional, efficient and flexible at all times, following Rixos Gullf Hotels Standards of Performance and Objectives set in the Hotel's Mission Statement.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks required for the position.
- To be entirely flexible and adapt to rotate within the departments / Divisions of Rixos Gulf Hotel as assigned.
- To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
- To be fully conversant with all aspects and facilities offered by the hotel.
- To perform opening and closing procedures established for the Place of Work as assigned.
- To have a thorough understanding and knowledge of hotel safety and security manner.
- To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
- To ensure place of assigned duty is clean, safe and secure.
- To patrol the assigned areas accordingly.
- Prepare reports with all relevant information.
- To adhere to the emergencies policy and procedure of Rixos Gulf Hotels.
- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Requirements

What we are looking for

To be considered for this role you will have previous experience in a similar role, preferably within a 5-star environment. Your meticulous working style, exceptional attention to detail and genuine commitment to delivering a 5-star luxury experience will see you excel in maintaining the brand standards.

Please note Opera knowledge is essential for this position.

You will be a hands-on leader with a passion for coaching and motivating a large team in a busy, fast-paced environment. You will be an excellent communicator with efficient time management skills and the ability to manage competing priorities, remaining calm under pressure.

Flexibility to work a variety of shifts including weekends and holiday periods is essential.

You may be an experienced Housekeeping Supervisor, or an energetic and driven leader from another Department looking to enhance your hotel operations experience and further develop your leadership skills with a large team.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.