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Job description / Role
We are looking for a FM Manager – Hotels (Central) to manage, monitor and control Facility Management Hotel function through the real estate development process in line with approved Asset Business Plans.
- Execute the functional strategy in line with the departmental strategy to ensure the achievement of departmental objectives in due course, cost and quality.
- Develop and review the FM in/ outsourcing strategy for Hotel FM.
- Assist in the development of the department’s annual business plan, KPIs and budget.
- Develop and implement business plans and operational plans for new and existing sites across all real estate segments for Hotel FM in line with approved Asset Business Plan.
- Develop and implement functional policies, systems, procedures and controls to ensure objectivity, efficiency and effectiveness of operations.
- Manage (Company)Properties Hotel FM (Engineering MEP, Engineering Civil, HVAC, lifts, fire systems, and other related functions) function through the real estate development process.
- Develop the consolidated Service Charges for all MP’s hotel properties and recommend as part of Asset Business Plan.
- Ensure the provision and administration of the Hotel FM service charges through the monitoring of Property Accounting staff and processes.
- Conduct aggregation of Hotel FM needs of all MP properties (existing and upcoming).
- Develop MoU’s with Authorities in co-ordination with Design and Delivery and Legal.
- Scope Hotel FM tenders, package services as per the approved strategies and communicate them to Procurement for issue to market in the form of RFI’s and RFP’s.
- Perform the technical evaluation of bids (or partake in techno-commercial when applicable) for Hotel FM, work with FM Procurement in bid negotiation and recommend winning bids.
- Provide guidance to on-site Hotel FM staff to ensure effective inspections and reporting as to guarantee that MP’s properties are maintained to the quality required.
- Ensure on-site Hotel FM staff timely complete input of vendor performance into VMS and other facility management systems.
- Aggregate and Evaluate vendor performance reports, measure performance vs. MP’s standards and agreed upon SLAs, review complaints, and recommend vendor action plans.
- Ensure compliance with contract terms and communicate with vendors in the case of poor performance or other issues identified by on-site Hotel FM staff and communicate to Procurement to impose penalties when necessary.
- Ensure HSE training of all vendors and compliance with MP approved HSE standards and sustainability initiatives.
- Manage Hotel FM Handover from Design & Delivery to Commercial.and / or Hotel Operator.
- Coordinate with FM Managment in the development and implementation of site opening plans.
- Assist Central FM in providing input during the design and delivery phases on Hotel FM.
- Communicate any design changes to Design & Delivery. Perform identification of possible value engineering ideas to cut costs/time.
- Develop relationships with key Hotel FM vendors and partners and ensure that their performance is in line with MP’s standards.
- Perform regular Hotel FM research, analysis, or due diligence to derive best-practice manning and pricing standards.
- Manage innovation and identify opportunities for continuous improvement in managing business operations with a view to stakeholders’ expectations, commitments and international best practice.
- Manage compliance to all relevant safety, quality and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/services and a responsible environmental attitude.
Requirements
- Bachelor’s degree in Engineering with knowledge/understanding of Mechanical/Electrical Systems within Building Services.
- 10 years of post-qualification experience in Facility Management with proven track record in large scale hotel operations environments and a minimum of 4 years in a Management role.
- Large site/multi-site experience of 5 star Hotels and Sites.
- New Hotel opening and extensive Facility Management Technical Services experience is desirable.
- Mixed Use experience is highly desirable.
- Extensive Technical Facility Management experience/background is essential with strong vendor management skills.
- Strong knowledge of relevant industry and design standards.
- Minimum 3 Years’ Experience of working in the GCC is desirable.
About the Company
ARCADIS is the leading global natural and built asset design & consultancy firm working in partnership with our clients to deliver exceptional and sustainable outcomes through the application of design, consultancy, engineering, project and management services. ARCADIS differentiates through its talented and passionate people and its unique combination of capabilities covering the whole asset life cycle, its deep market sector insights and its ability to integrate health & safety and sustainability into the design and delivery of solutions across the globe. We are 28,000 people that generate more than 3 billion in revenues. We support UN-Habitat with knowledge and expertise to improve the quality of life in rapidly growing cities around the world.